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TRISUMMIT CUSTOMERS

Frequently Asked Questions

Business Accounts

Welcome to HomeTrust Bank! We want your transition to HomeTrust Bank to be smooth and seamless. Below are answers to our most frequently asked business questions.


Online Banking

Did my Online Banking profile transfer?

Yes. Your online profile was transferred to HomeTrust Bank’s Business Connect. View our Business Connect Instructions for more information.

HomeTrust Bank Business Connect Login Box

Use the Online Banking box in the top right corner of the page, and under Business Connect, enter your current Username for your Access ID. This is case-sensitive.

If you had an Online Banking Profile at TriSummit Bank, you do not need to re-enroll for Business Connect at HomeTrust Bank

Use the Online Banking box in the top right corner of the page, and under Business Connect, enter your current Username for your Access ID. This is case-sensitive.

If you had an Online Banking Profile at TriSummit Bank, you do not need to re-enroll for Business Connect at HomeTrust Bank

Did my Online Banking Username change?

No, your HomeTrust Bank Business Connect Access ID is the same as your TriSummit Bank Username. This is case-sensitive.

Did my Online Banking password change?

Yes. Your temporary password is your Username with TriSummit Bank. This is case-sensitive. You will set a new password when you log in for the first time.

Does HomeTrust have an app or Mobile Deposit available for businesses?

While HomeTrust Bank does not have a mobile app for business at this time, we are excited to be introducing one very soon.

Does HomeTrust Business Connect work with QuickBooks?

Business Connect, HomeTrust Bank’s business online service, works with QuickBooks the same way your TriSummit online banking worked. It may be necessary to merge your TriSummit Bank profile with your new HomeTrust Bank profile in QuickBooks so you will not need to deactivate online services. Step by step instructions from QuickBooks Support to manage your QuickBooks interface can be found here.


Statements & eStatements

When will I receive my monthly statements?

A final statement was produced from TriSummit Bank on March 10, 2017. You will receive your first regular statement from HomeTrust Bank at the beginning of April.

Will I receive my eStatements?

You need to re-enroll in eStatements through Business Connect.

What if I need a previous month or previous year statement after the March 10 conversion date?

Past eStatements did not transfer to the HomeTrust Bank system and are not be available. If you received paper statements and need to request a copy, please our Customer Care Center at 800.627.1632 or stop by one of our offices.


Account Questions

Did my deposit account numbers change?

Most account numbers did not change. However, if your account number is subject to change, we will continue to work with you to ensure a smooth transition.

What if I’ve not received my new HomeTrust Bank debit card in the mail yet?

Stop by your local HomeTrust Bank office and we will get your card or cards re-ordered.

Will I be able to make deposits to my account at other HomeTrust Bank locations?

Yes, you have access to your accounts and services at all HomeTrust branches. You will find a complete list of branch locations listed here.

When will keys be available for the night drop?

The office where the night drop box is located will have keys available starting on Monday, March 13.

Questions?

Submit your questions through our secure form and a HomeTrust Bank Customer Care team member will contact you within one business day. You may also call our Customer Care team at 800.627.1632. Customer Care is available:

  • Monday – Friday, 8:00 a.m. to 7:00 p.m.
  • Saturday, 9:00 a.m. to 3:00 p.m.

We look forward to serving you!

Please do not submit any sensitive information, such as account numbers, credit or debit card numbers, social security numbers, or passwords on this form.
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