For lost or stolen cards, please call 800.627.1632 and press 5.
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CUSTOMER CARE CENTER
For support with both personal and business accounts, online banking, and most general questions, reach out to our Customer Care Center:
MAILING ADDRESS: PO Box 10, Asheville, NC 28802
HOURS: Monday – Friday 8:00 a.m. to 7:00 p.m., Saturday 9:00 a.m. to 3:00 p.m.
You can contact our Customer Care Center using the form below.
Please note: Do not submit any sensitive information, such as account numbers, credit or debit card numbers, social security numbers, or passwords on this form.